Lake George Resort Policies & Accessibility
Policies
Check-in Time: 4:00 PM
Early Check-in
Sun Castle Resort does not guarantee an earlier check-in time than 4:00 PM. In the event your unit becomes available prior to the resort’s set check-in time, Sun Castle Resort’s Guest Services team will contact you as a courtesy via the phone number supplied at time of booking on your scheduled arrival date.
Check-Out Time & Late Check-Out
Guests are required to check-out of their unit by 10:00 AM on their scheduled departure date. Late check-outs are not guaranteed by Sun Castle Resort. All late check-out requests must be made at least 48hrs before a guest’s departure date—late check-out requests made after this time will not be granted. Late check-out requests are approved or denied at management’s discretion. Unauthorized late check-outs will result in a $250.00 penalty fee, applied to the credit card on file for each hour the unit remains occupied. Unauthorized late check-outs may also result in the guests being escorted off property.
Early Departure
Guests who depart before their scheduled departure date will not be refunded the remaining night(s).
Deposits & Payments
All reservations require a first night down, plus tax, deposit (per unit) at time of booking. Guests staying a week or longer must pay a $500.00 per week deposit. A $50.00 per day service fee is applied to all reservations. Sun Castle Resort accepts Visa, MasterCard, American Express, and Discover. All guests must pay their remaining balance upon check-in. Cash (USD) payments are accepted for final payment, provided a valid credit card is on file for the reservation. Checks and foreign currency are not accepted.
Cancellation & No Show Policy
As Sun Castle Resort typically provides weekly rentals, there is a firm cancellation policy of 60 days. If a guest cancels 60 days prior to their scheduled arrival date, the guest will be refunded their deposit, less a $100.00 cancellation fee. Cancelling within 60 days of a guest’s scheduled arrival date will result in the guest forfeiting their deposit in full. Sun Castle Resort is not responsible for weather conditions, personal emergencies, etc. and recommends the use of travel insurance for those concerned about the resort’s cancellation policy. Guests who do not show up for their reservation will forfeit their deposit in full and the remaining balance for the reservation will be cancelled.
On-Site Amenity Information
After checking into the resort, Sun Castle Resort’s guests have access to the two private beaches, complimentary kayaks, and outdoor heated swimming pool for the duration of their stay. Use of the property’s private boat docks requires a separate reservation and fees, and may be temporarily closed due to events on property—please see the “Boat Inspection & Use of Boat Launch” section listed below for more information. Each accommodation at Sun Castle Resort comes with its own propane barbecue grill, which Sun Castle Resort provides the propane for. Sun Castle Resort does not provide personal preference items, such as shampoo and conditioner, body wash, laundry detergent, coffee grounds, cooking spices, etc.
Special Requests
Sun Castle Resort makes every effort to accommodate guest needs, such as specific unit number requests, adjoining units, roll-away beds, etc. upon guest arrival. All guest requests are noted on their reservation once they are made and passed along to the appropriate department for completion; however, please be advised that while Sun Castle Resort staff will do everything they can to fulfill these requests, request availability cannot be guaranteed in advance.
Accessible/Handicapped Rooms
Please contact Sun Castle Resort directly at 518.668.2085 for these arrangements.
Pets & Service Animals
Sun Castle Resort is not a pet-friendly property. A $50.00 penalty fee will be applied to reservations where it is found the guest brought a pet onto the premises for each night of the guest’s scheduled stay. The only animals allowed on the grounds of Sun Castle Resort guests are ADA-approved service animals, trained to assist guests with a disability. Please notify the front desk if you will be traveling with a service animal and provide a copy of the service animal’s up-to-date shots and vaccinations prior to your scheduled arrival date.
Smoking Policy
Smoking is prohibited inside both the villas and townhouses. The designated smoking areas for Sun Castle Resort villas and townhouses would be the respective unit’s decks. If Housekeeping detects smoking occurred inside the unit, a $250.00 penalty fee will be applied to the card on file for the reservation.
Parking Policy
Each villa and townhouse comes with one reserved parking spot. Sun Castle Resort has designated overflow parking for additional vehicles. All vehicles must register upon check-in or guests must provide that information day of arrival before the office closes. All guest vehicles will be tagged by the Front Desk as being associated with the respective reservation. Failure to register all vehicles or failure to park in designated guest parking areas may result in the vehicle being towed at the vehicle owner’s expense.
Beach & Pool Rules
Sun Castle Resort’s beaches and pool are not supervised by a lifeguard. Swimming is done at one’s own risk. Children under the age of 17 must be supervised by an adult 21 years of age or older around the beaches, pool, and docks at all times. In the event of inclement weather, Sun Castle Resort will close these facilities until it is safe to reopen them. Please contact Sun Castle Resort staff immediately if you have any questions or concerns about the beach or pool equipment.
Boat Inspection & Use Of Boat Launch
Sun Castle Resort has a boat launch on property for guest use. Guests must register all motorized watercraft with the Front Desk upon arrival. It is required by Lake George that all boats launching into the lake undergo an invasive species inspection prior to launch. This inspection is free and takes less than five minutes to complete. Please visit the Lake George Park Commission’s website to locate an official boat inspection station. Sun Castle Resort will not launch boats who have not undergone inspection. Please also be advised that during property events, the boat launch may be closed—the front desk will alert guests needing to use the boat launch of its closure upon their arrival and notify them when the launch will be reopened.
Kayaking Policy
The complimentary kayaks on property are available to guests on a “first come, first serve” basis. Reservations are not required for the kayaks. Guests are asked to only utilize the kayaks for an hour at a time, as a courtesy to other guests who may wish to use them. Kayaking is only allowed on Lake George from 9:00 AM to 7:00 PM due to visibility concerns. Sun Castle Resort’s beaches are not supervised by a lifeguard. Kayaking is done at one’s own risk. It is highly recommended to only take the kayaks out a couple yards from the shore due to boat traffic concerns. Life jackets ARE REQUIRED at all times when using the kayaks, regardless of a user’s age or experience. Sun Castle Resort offers a small selection of life jackets, but guests are welcome to use their own if they prefer. In the event of inclement weather, Sun Castle Resort will close the kayaking facility until it is safe for it to be reopen. Please contact Sun Castle Resort staff immediately if you have any concerns about the kayaks or kayaking equipment.
Housekeeping Policy
Sun Castle Resort does not provide daily housekeeping services. All villas and townhouses are cleaned and inspected prior to guest arrival and after their departure. All guests are responsible for the cleanliness and upkeep of their unit. Guests whose unit requires excessive cleaning upon their departure will be charged a minimum $250.00 penalty fee to the credit card on file—this fee is also applicable to units guests have smoked in, as mentioned. While there is no daily housekeeping, the housekeepers perform 1-2 towel runs daily to collected guests’ used towels and exchange them for fresh ones. Housekeepers will also resupply guests with resort-provided items as requested by guests during this time. The latest our towel run will ever begin is 4:00-5:00 PM. Guests in need of items before or after the towel run should stop by the Housekeeping building for assistance.
Maintenance Policy
Maintenance staff is available upon guest request. All guests are responsible for reporting any maintenance-related issues as soon as possible for Maintenance to address. Sun Castle Resort does not offer refunds for maintenance issues first reported during and/or after check-out. Please be advised that the credit card on file for the reservation may be charged a minimum $250.00 penalty fee for any damages to the unit, as well as the cost of repairs. Maintenance staff will only enter a unit if at least one adult guest is inside the unit or if a guest gives permission for staff to enter the unit when it is unoccupied.
Lost & Found Policy
Items left behind by guests or are reported missing by guests are recorded in the Sun Castle Resort’s “Lost and Found” log. Guests who believe they left an item behind should contact the Front Desk as soon as possible. Guests are responsible for making retrieval arrangements. If the item is to be shipped, the guest will be responsible for shipping costs. Sun Castle Resort will hold onto lost and found items for a period of 30 days. After this, the items will be donated to local organizations or disposed of accordingly.
Web Content Accessibility – Updated: May 2021
Sun Castle Resort’s goal is to provide our services to all of our guests, as we strive to offer support and equality to every person on our property.
Sun Castle Resort will continue its efforts to improve the accessibility of our site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. As we work to make all pages and content on suncastleresort.com fully accessible, please note some content may not have yet been fully adapted to current accessibility standards. This may be a result of not having found, or identified, the most appropriate technological solution.
If you are experiencing difficulty with any content on suncastleresort.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist:
Sun Castle Resort
3178 Lake Shore Drive, Lake George, NY 12845
Phone: 518.668.2085
Email: [email protected]
Property Accessibility
Sun Castle Resort offers a variety of accommodation types. Both halves of our Carriage House are original to the property, built in 1898, and our villas were constructed in the 1960’s. As they were built before the ADA, these units were not made with current accessibility standards in mind and are not recommended for guests with mobility concerns. For more accessible accommodations, we recommend guests book our townhouses and call us directly to reserve a townhouse befitting of their needs. A virtual, walk-through tour of our townhouse rentals is available online for guests to utilize as our front desk associates go over the townhouse features with them over the phone.
Each rental type comes with one reserved parking spot, with overflow parking available for guests traveling with more than one vehicle. While some of these parking spaces are near the unit, others may be varying distances and involve crossing gravel paths, tiled inclines, or cement walkways. Our staff is more than happy to assist guests in moving from their parking spot to their unit via golf cart transportation and assisting with luggage however possible.