How many do the villas and townhouses sleep?
Both our villa and townhouse rental units sleep a maximum of six guests, including children. For those traveling in parties larger than six guests, our Guest Services team will provide the recommended number of units and work hard to keep your group as close together as possible.
Do you provide cots or air mattresses? Do you provide cribs?
Our resort has a limited supply of cots, which are available to guests upon request. We ask all reservations to disclose their need for one of our cots at time of booking. Please be advised cots are not allowed inside the townhouses due to the hardwood flooring—air mattresses can be used, but are not provided by Sun Castle Resort.
Sun Castle Resort also has a small supply of pack n’ play units, which can be used as cribs for appropriately aged guests. We ask all reservations in need of a pack n’ play to inform staff at the time of booking.
Do you provide daily housekeeping services?
Both our maintenance team and housekeeping staff work hard to present guests a truly memorable stay with us here at Sun Castle Resort. The villas and townhouses are cleaned and inspected prior to guest arrival. During your stay, our staff respects your privacy—therefore, we do not provide daily housekeeping services. All units are stocked with cleaning supplies for guest use. If you are in need of additional supplies, please leave a note with your towels as part of your towel run requests and our housekeepers will deliver these items to you as soon as possible.
Do you provide laundry services?
Towels are laundered and exchanged on a daily basis as part of the housekeepers’ daily towel run. The Sun Castle Resort townhouses come equipped with washer-dryer units, located on the first floor of the building. While our villas do not come with washer-dryer units, the Lake George Laundromat is located less than 10 minutes away from the resort for guest use.
Can we have an early check-in and/or late check-out?
We appreciate guest eagerness for their arrival and their desire to extend their stay with us as long as possible. We are unable to guarantee an earlier check-in time than 4:00 PM, nor can we guarantee a later check-out time than 10:00 AM, but we try our best to accommodate these requests whenever possible. Requests for early check-in and late check-out should be made either at the time of booking or (if applicable) before 48 hours prior to a guest’s scheduled departure.
Do you provide transportation to local attractions?
Sun Castle Resort does not have a property-based transportation service. Local transportation services are available for guest use, such as the Lake George Trolley (to travel to/from the village and Glens Falls) and Premier Plus Transportation (to travel to/from Saratoga Springs and Saratoga Race Track). Please contact Sun Castle Resort Guest Services for more information regarding schedules and cost of these services.
Can our family dine at the Inn at Erlowest?
Guests at Sun Castle Resort are more than welcome to make reservations for either breakfast or dinner at the Inn at Erlowest. While Inn guests must be over 21 to stay in one of the Inn’s king suites, the dining room is available for guests of all ages. Please be advised, the Inn at Erlowest does not provide a children-specific menu.